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General purposes. Generally, we collect, use or disclose personal data for the following purposes: |
| 16.1 | providing medical treatment and services, healthcare and allied healthcare services; |
| 16.2 | managing and coordinating of medical treatment including follow-ups, step-down care and other continuity of care issues; |
| 16.3 | inviting our patients to participate in clinical trials, clinical research or other studies relating to the services that we offer; |
| 16.4 | contacting your family member(s) / next-of-kin(s) / donee(s) / deputy(s) for the purpose of providing them with your location within the Healthcare Service Provider’s premises (e.g. during visitation), medical updates, and seeking consent from them in emergency / incapacity situations; |
| 16.5 | ensuring a patient’s health and safety (including advising on any product or drug recall); |
| 16.6 | conducting medical reviews to better address your medical risks and improve patient care; |
| 16.7 | conducting means testing to assess entitlement to subsidies and other financial assistance; |
| 16.8 | reimbursement of healthcare providers for services provided; |
| 16.9 | processing orders for and dispensing medication; |
| 16.10 | processing appointments, bookings, admissions, transfers and discharge; |
| 16.11 | processing and collecting payment for products, treatment and services; |
| 16.12 | personalising your experiences at the touchpoints located within the Healthcare Service Provider’s premises; |
| 16.13 | authenticating, operating, maintaining and managing your user account; |
| 16.14 | to assist you with your submission of claims to your insurers and/or the Central Provident Fund; |
| 16.15 | requesting for your feedback; |
| 16.16 | to assist you with your enquiries, and respond to your feedback, complaints and requests; |
| 16.17 | recording all telephone call conversations (including overseas calls) received to mediate complaints, for training purposes and for record keeping purposes; |
| 16.18 | to keep you updated on campaigns, initiatives, programmes and events relating to our services; |
| 16.19 | processing tax deductions for eligible donations by you; |
| 16.20 | processing your application for attachment, internship, scholarship, job, accreditation, sponsorship or other relationship with us and assessing your suitability; |
| 16.21 | managing the safety and security of our premises and events; |
| 16.22 | managing crowds and patient queues; |
| 16.23 | providing you with the services that you have requested; |
| 16.24 | matching your personal data for any purposes identified in this Policy; and/or |
| 16.25 | any other reasonable purposes related to the aforesaid. |
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Business purposes. We may also use and disclose personal data for purposes connected or relevant to our business, such as: |
| 17.1 | complying with our legal obligations and requirements; |
| 17.2 | enforcing obligations owed to us; |
| 17.3 | accounting, auditing, risk management and record keeping; |
| 17.4 | carrying out research, planning and statistical analysis; |
| 17.5 | reviewing healthcare policies and requirements; |
| 17.6 | improving the quality of services provided by us; |
| 17.7 | providing education and training for doctors and other medical, nursing or health professionals and students; |
| 17.8 | using photographs and/or video recordings of you in our publications, websites and other communication channels; and/or |
| 17.9 | any other reasonable purposes related to the aforesaid. |
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Additional purposes. If you have consented, we may use personal data, from time to time, for additional purposes such as: |
| 18.1 | to invite you to be a volunteer; |
| 18.2 | to inform you of our initiatives and events; and/or |
| 18.3 | to inform you of offers and promotions offered by our strategic business partners and associates. |
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Contacting you. When using your personal data to contact you for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other means. |
